Cancellation, Returns and Refunds

Cancellation, Returns and Refunds Policy

Cancellation

  • Orders can only be cancelled if they haven’t been shipped.
  • If the order has already been shipped, a cancellation fee will apply to cover shipping costs and the costs related to processing the order.
  • We do not accept cancellations of orders containing non-returnable items or items on clearance or on sale.

Returns

  • We do not accept returns of goods once they have been delivered unless a defect takes place.
  • We do not accept returns of certain goods such as "Build with us" items, lubricants and accessories item, as mentioned on the product page.
  • We are not responsible if our delivery partners are unable to deliver goods in case of incorrect, incomplete or otherwise insufficient contact information and/or address is given during order placement.
  • If the shipment is returned to us, we will only refund your payment minus all the costs associated with the shipment, including but not limited to shipping (forward and reverse), packing and transaction processing fees.
  • Non-returnable item costs will not be refunded.

Refunds

  • Refunds will be processed within 7-10 business days of receiving the returned item.
  • Refunds will be issued to the original payment method.

Exceptions

  • If your order has been shipped, and you have not received your shipment for more than thirty (30) days since the expected date of arrival at the address specified with your order, we will issue replacements or offer full refunds.
  • In case of wrong product sent, we shall replace it free of cost. However, if you have used the wrong product, we shall charge you the full price of the product sent.

International Customers

  • Orders once shipped cannot be cancelled. International shipments are not eligible for change of mind returns once the items have shipped.
  • Orders may be cancelled before they are shipped, but will be subject to a 5% cancellation and restocking fee to cover our expenses on international transactions.

    For warranty claims or repairs, please be advised that buyer is responsible for international shipping fees both ways, should it be necessary that the items be sent to us to conduct the necessary repairs.

To initiate a return or cancellation, please contact our customer service team using Contact Us .